Get help with your document-to-podcast conversion app
How do I convert a document to audio?
Tap the "+" button on the home screen, select your document and the conversion will begin automatically.
What document formats are supported?
DocuCast AI supports PDF, DOCX, DOC, TXT, and EPUB files. Make sure your documents are not password protected.
How do I cancel my subscription?
Subscriptions are managed through your App Store account. Go to Settings → Apple ID → Subscriptions, find DocuCast AI and select "Cancel Subscription".
Why isn't my document converting?
Make sure your document is in a supported format and not corrupted. Also check that you have an active internet connection for the initial conversion.
App crashes during conversion
Try restarting your device, ensure you have the latest app version, and check that your document isn't too large (over 100MB).
Audio quality issues
Try selecting a different voice or adjusting the speech rate in settings. Some heavily formatted documents may cause pronunciation issues.
Restore purchases not working
Make sure you're signed in with the same Apple ID used for the original purchase. Tap "Restore Purchases" in Settings and allow a few moments for verification.
Need additional help? Contact our support team:
Email: brendan@learnfusion.ai
Support hours: Monday-Friday, 9am-5pm PST
Please include your device model and iOS version when reporting issues.